FAQ – Frequently asked Questions

  • When will I receive my ticket? When will the tickets be shipped?
    • We do not send tickets. They are stored at the checkin by name. Please have the confirmation or an ID card at hand.
  • Can I participate in the festival without a dance partner?
    • We try to make our workshop schedule so that there is a workshop every hour at which one can participate without a partner (e.g. musicality, styling, shines, etc.). In addition, many workshops take this into account so that the partners will keep changing. Judging by experience of the former festivals, it is quite possible to attend without a dance partner.
  • Why can not I purchase the ticket I desire?
    • Our goal is to offer workshops and parties of the highest quality at a reasonable price. This works especially when we have a high percentage of full-pass-participants. Therefore, we offer party passes, day passes and dinner tickets only a few weeks before the festival or even at the box office. Thus, we will not give price advantage for example on a ticket for the Saturday party in advance, since it does not determine the character of a festival and we would not be able to invite the artists.
  • Can I still buy my ticket on the spot?
    • We basically offer all tickets also at check-in at the box office. An early-bird price advantage is not granted anymore. The Basel Festival has a capacity of 1,200 simultaneous participants. In case of sell-out of a party, all full- pass-participants would have preferred access guarantee.
  • Why are special workshops not included in the full pass?
    • Workshops such as pole dance, special master classes, boot camps or private lessons can be offered in addition to the regular program. If these are demanded only by a small number of participants, we offer these optionals in a separate calculation, so that the other participants do not have to pay for the additional service.
  • Can I cancel my ticket?
    • Tickets can be transferred to a different owner or reserved for the following year in advance until Friday a week before the festival for free. Cancellation is not possible. Instead, we offer a cancellation insurance.
  • Is it true that barbecue and drinks are included in the ticket?
    • Our prices do not include food or beverages. Only access to workshops and parties is included. Similarly, no accomodation, transfers or other benefits are included, unless it is offered as a package and clearly described as such.
  • Can I bring my own food and drinks?
    • The Basel Festival takes place in the Volkshaus Basel. Own drinks or food may neither be consumed outdoor nor in the workshop rooms. During the workshops, soft drinks are offered at lower prices and may be purchased at the bars. In the workshop sites outside of the Volkshaus Basel there will be no corresponding controls. However, we invite all guests to make use of our catering service. The meals are delicious and the prices are reasonable. Only if this service it adecuately used, we can guarantee attractive ticket prices in the future.
  • How can I support the Basel Festival?
    • We ask for a limited number of volunteers to help, for example to check in participants and equipping them with party bracelets, as access control guards, e.g. drivers for transfers of our artists. In return we offer an equivalent amount of discounts or free entrance to the parties, and workshops. If interested, please leave a message with the desired tasks, previous experience or references and personal information and send it to jobs@salsa-trips.com.
    • A multi-day event with several hundred or thousand participants requires a large time and financial commitment to the preparation and implementation. The sooner an organizer can predict how many guests will arrive safely, the easier it can be eg to invite additional artists, allow additional rooms for workshops or resources for implementation. In case a large proportion of participants buy their tickets shortly before the festival, the implementation of such an event is much more difficult or even impossible. Therefore our request to each individual is to acquire the desired ticket as early as possible. Thus, we give high pre-sale discounts of well over 50% initially.

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